Customer Service Enhancement Training
The most common miss-opportunity is creating the right first impression. Northern Compass Consulting’s program is designed to align organizational mission and values to employee actions and behaviors.
About
What is Customer Satisfaction?
In order for companies to survive in today’s marketplace, they must continually strive to improve customer relationships. The best way to do so is through continuous improvement programs such as those offered at Northern Compass. A key element of our Customer Care Program includes developing employees’ ability to listen effectively. This skill enables them to understand what their client wants and then deliver on their promises. Our goal is not only to train people but also to help them develop into effective leaders within their organizations.
Our unique approach focuses on building positive attitudes towards work while helping individuals become better listeners. We believe that if we can teach someone to listen, he or she will naturally want to give back when opportunities arise. By teaching others to listen, we hope to create a culture where everyone feels valued and respected.
How We Approach Training
What is customer service enhancement training?
Customer service is an important part of running any business or organization. Not only do you have to deal with customers who are upset, angry or disappointed at times, but you also have to ensure that your employees are trained properly to handle these situations.
If your organization is looking to improve the skills of your customer service department, then customer service enhancement training is exactly what you need.
Our training is designed for individuals, small groups or entire organizations. Our trainers have extensive experience working with educational institutions, governments, businesses, and civic organizations. We can customize our sessions to meet your specific needs.
Three key areas of importance are addressed:
Interpersonal Skills Development
This training focuses on the ability of employees to develop a positive working relationship with customers. The goal is to help them understand how their behavior affects others in order to improve customer service relationships. Employees learn about effective listening techniques, assertiveness strategies, conflict resolution methods, and time management tools that will enable them to effectively manage difficult situations while always maintaining professionalism.
Telephone Skills Development
Northern Compass provides this training as an essential component of its Customer Care Program. It teaches participants how to handle calls from clients or other callers who may be upset by poor phone etiquette. Participants learn the proper use of caller ID technology, appropriate greeting phrases, handling negative comments, and more.
Verbal/Non-Verbal Communication Skills Development
In today’s competitive business environment, it is critical that you have excellent communications skills. Verbal and Non-Verbal Communications Skills provide your staff with the necessary tools they need to communicate clearly and professionally during any situation. These skills include active listening, using body language appropriately, speaking confidently and persuasively, asking open-ended questions, clarifying information, giving feedback, responding positively to criticism, managing emotions, and much more!
Contact Northern Compass today to discuss your customer service training goals!
North Compass offers customized solutions for all types of businesses.
Contact us now to learn about our custom-tailored courses.
How can we help you?
Contact Us Today For A Free Initial Assessment Of Your Organization Or To Learn More About The Many Ways In Which We Can Help You Achieve Success.
©Northern Compass Consulting, LLC
Privacy Policy