{"id":366,"date":"2021-11-02T02:05:27","date_gmt":"2021-11-02T02:05:27","guid":{"rendered":"https:\/\/nccassociates.com\/?page_id=366"},"modified":"2023-06-02T15:35:01","modified_gmt":"2023-06-02T15:35:01","slug":"customer-service-enhancement-training","status":"publish","type":"page","link":"https:\/\/nccassociates.com\/customer-service-enhancement-training\/","title":{"rendered":"Customer Service Enhancement Training"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"366\" class=\"elementor elementor-366\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-46075968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46075968\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52d09c3d\" data-id=\"52d09c3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-593b44f9 elementor-widget elementor-widget-image\" data-id=\"593b44f9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"293\" src=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/10\/north-compass-logo-sm.png\" class=\"attachment-large size-large wp-image-46\" alt=\"\" srcset=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/10\/north-compass-logo-sm.png 800w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/10\/north-compass-logo-sm-300x110.png 300w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/10\/north-compass-logo-sm-768x281.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-438e8943\" data-id=\"438e8943\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e85b2ef elementor-widget elementor-widget-global elementor-global-818 elementor-widget-ekit-nav-menu\" data-id=\"e85b2ef\" data-element_type=\"widget\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con ekit_menu_responsive_tablet\" data-hamburger-icon=\"\" data-hamburger-icon-type=\"icon\" data-responsive-breakpoint=\"1024\">            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"hamburger-icon\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-navigation-menu\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page- ekit-nav-dropdown-hover\"><ul id=\"menu-navigation-menu\" class=\"elementskit-navbar-nav elementskit-menu-po-left submenu-click-on-icon\"><li id=\"menu-item-190\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-190 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/\" class=\"ekit-menu-nav-link menu-link\">Home<\/a><\/li>\n<li id=\"menu-item-1315\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1315 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"#\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle menu-link\">About<i class=\"elementskit-submenu-indicator icon icon-arrow-point-to-down\" aria-hidden=\"true\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-1580\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1580 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/our-story\/\" class=\" dropdown-item menu-link\">Our Story<\/a>\t<li id=\"menu-item-1314\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1314 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/our-team\/\" class=\" dropdown-item menu-link\">Our Team<\/a>\t<li id=\"menu-item-2482\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-2482 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"#\" class=\" dropdown-item menu-link\">Our Statements<i class=\"elementskit-submenu-indicator icon icon-arrow-point-to-down\" aria-hidden=\"true\"><\/i><\/a>\n\t<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t\t<li id=\"menu-item-2481\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2481 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/capability-statement\/\" class=\" dropdown-item menu-link\">Capability Statement<\/a>\t\t<li id=\"menu-item-2480\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2480 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/diversity-statement\/\" class=\" dropdown-item menu-link\">Diversity Statement<\/a>\t<\/ul>\n\t<li id=\"menu-item-1300\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1300 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/our-clients\/\" class=\" dropdown-item menu-link\">Our Clients<\/a>\t<li id=\"menu-item-2231\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2231 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/capability-statement\/\" class=\" dropdown-item menu-link\">Government<\/a>\t<li id=\"menu-item-2316\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2316 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/certifications\/\" class=\" dropdown-item menu-link\">Certifications<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-263\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-263 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/diversity-equity-and-inclusion\/\" class=\"ekit-menu-nav-link menu-link\">Diversity &#038; Inclusion<\/a><\/li>\n<li id=\"menu-item-281\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-281 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"#\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle menu-link\">Leadership<i class=\"elementskit-submenu-indicator icon icon-arrow-point-to-down\" aria-hidden=\"true\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-282\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-282 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/leadership\/\" class=\" dropdown-item menu-link\">Leadership Training<\/a>\t<li id=\"menu-item-294\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-294 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/operational-assessment\/\" class=\" dropdown-item menu-link\">Operational Assessment<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-298\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-298 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"#\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle menu-link\">Conflict Management<i class=\"elementskit-submenu-indicator icon icon-arrow-point-to-down\" aria-hidden=\"true\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-419\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-419 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/workplace-conflict-resolution\/\" class=\" dropdown-item menu-link\">Conflict Resolution<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-1018\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1018 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"#\" class=\"ekit-menu-nav-link ekit-menu-dropdown-toggle menu-link\">Corporate<i class=\"elementskit-submenu-indicator icon icon-arrow-point-to-down\" aria-hidden=\"true\"><\/i><\/a>\n<ul class=\"elementskit-dropdown elementskit-submenu-panel\">\n\t<li id=\"menu-item-408\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-408 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/workplace-coaching-and-mentoring\/\" class=\" dropdown-item menu-link\">Coaching &#038; Mentoring<\/a>\t<li id=\"menu-item-385\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-385 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/customer-service-enhancement-training\/\" class=\" dropdown-item menu-link\">Customer Service Training<\/a>\t<li id=\"menu-item-699\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-699 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/corporate-retreats\/\" class=\" dropdown-item menu-link\">Corporate Retreats<\/a>\t<li id=\"menu-item-297\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-297 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/team-building-consulting\/\" class=\" dropdown-item menu-link\">Team Building<\/a><\/ul>\n<\/li>\n<li id=\"menu-item-865\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-865 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/nccassociates.com\/contact-us\/\" class=\"ekit-menu-nav-link menu-link\">Contact Us<\/a><\/li>\n<\/ul><div 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s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7fc8e937\" data-id=\"7fc8e937\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ebcd84f elementor-widget elementor-widget-heading\" data-id=\"3ebcd84f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Customer Service Enhancement Training<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bd50afc\" data-id=\"3bd50afc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-4e0b9d9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e0b9d9b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1a2d1fdd\" data-id=\"1a2d1fdd\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bd9ebc8 elementor-widget elementor-widget-text-editor\" data-id=\"7bd9ebc8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The most common miss-opportunity is creating the right first impression. <strong>Northern Compass Consulting&#8217;s<\/strong> program is designed to align organizational mission and values to employee actions and behaviors.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-74eb4977 elementor-section-full_width elementor-reverse-mobile elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"74eb4977\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d781705\" data-id=\"4d781705\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-389ff3d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"389ff3d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b72ea89\" data-id=\"b72ea89\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div 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.elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9209cc3\" data-id=\"9209cc3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48dc5f3d elementor-widget elementor-widget-heading\" data-id=\"48dc5f3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">About<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd20d9 elementor-widget elementor-widget-heading\" data-id=\"5dd20d9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is Customer Satisfaction?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43d462b3 elementor-widget elementor-widget-text-editor\" data-id=\"43d462b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In order for companies to survive in today\u2019s marketplace, they must continually strive to improve customer relationships. The best way to do so is through continuous improvement programs such as those offered at <strong>Northern Compass<\/strong>. A key element of our <strong>Customer Care Program<\/strong> includes developing employees&#8217; ability to listen effectively. This skill enables them to understand what their client wants and then deliver on their promises. Our goal is not only to train people but also to help them develop into effective leaders within their organizations.<\/p><p>Our unique approach focuses on building positive attitudes towards work while helping individuals become better listeners. We believe that if we can teach someone to listen, he or she will naturally want to give back when opportunities arise. By teaching others to listen, we hope to create a culture where everyone feels valued and respected.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5325c7 elementor-align-right elementor-widget elementor-widget-global elementor-global-780 elementor-widget-button\" data-id=\"f5325c7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nccassociates.com\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us Today!<br>(305) 364-8929<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1860c7ce elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"1860c7ce\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c7aa917\" data-id=\"5c7aa917\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52385c02 elementor-widget elementor-widget-heading\" data-id=\"52385c02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">How We Approach Training<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f293737 elementor-widget elementor-widget-heading\" data-id=\"2f293737\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is customer service enhancement training?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd1043d elementor-widget elementor-widget-text-editor\" data-id=\"4dd1043d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Customer service<\/strong> is an important part of running any business or organization. Not only do you have to deal with customers who are upset, angry or disappointed at times, but you also have to ensure that your employees are trained properly to handle these situations.<\/p><p>If your organization is looking to improve the skills of your <strong>customer service department<\/strong>, then customer service enhancement training is exactly what you need.<\/p><p>Our training is designed for individuals, small groups or entire organizations. Our trainers have extensive experience working with educational institutions, governments, businesses, and civic organizations. We can customize our sessions to meet your specific needs.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a7a5ac\" data-id=\"6a7a5ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14d6e4f elementor-widget elementor-widget-spacer\" data-id=\"14d6e4f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6c7096f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c7096f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ddca7e\" data-id=\"3ddca7e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1c03bf elementor-widget elementor-widget-text-editor\" data-id=\"f1c03bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Three key areas of importance are addressed:\u00a0<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-21bcece elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21bcece\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e6e00e5\" data-id=\"e6e00e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-477a30e9 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"477a30e9\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:768px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:end;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:start;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{align-items:flex-end}}@media (max-width:767px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-150x150.png\" class=\"elementor-animation-grow-rotate attachment-thumbnail size-thumbnail wp-image-512\" alt=\"\" srcset=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-150x150.png 150w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-300x300.png 300w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon.png 455w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Interpersonal Skills Development<\/h4><p class=\"elementor-image-box-description\">This training focuses on the ability of employees to develop a positive working relationship with customers. The goal is to help them understand how their behavior affects others in order to improve customer service relationships. Employees learn about effective listening techniques, assertiveness strategies, conflict resolution methods, and time management tools that will enable them to effectively manage difficult situations while always maintaining professionalism.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-8af4333\" data-id=\"8af4333\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40244a2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"40244a2\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-150x150.png\" class=\"elementor-animation-grow-rotate attachment-thumbnail size-thumbnail wp-image-512\" alt=\"\" srcset=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-150x150.png 150w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-300x300.png 300w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon.png 455w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Telephone Skills Development <\/h4><p class=\"elementor-image-box-description\">Northern Compass provides this training as an essential component of its Customer Care Program. It teaches participants how to handle calls from clients or other callers who may be upset by poor phone etiquette. Participants learn the proper use of caller ID technology, appropriate greeting phrases, handling negative comments, and more.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-08f2199\" data-id=\"08f2199\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc3a8cd elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"bc3a8cd\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-150x150.png\" class=\"elementor-animation-grow-rotate attachment-thumbnail size-thumbnail wp-image-512\" alt=\"\" srcset=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-150x150.png 150w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon-300x300.png 300w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/compass-icon.png 455w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Verbal\/Non-Verbal Communication Skills Development<\/h4><p class=\"elementor-image-box-description\">In today\u2019s competitive business environment, it is critical that you have excellent communications skills. Verbal and Non-Verbal Communications Skills provide your staff with the necessary tools they need to communicate clearly and professionally during any situation. These skills include active listening, using body language appropriately, speaking confidently and persuasively, asking open-ended questions, clarifying information, giving feedback, responding positively to criticism, managing emotions, and much more!<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3138360 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3138360\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67753e1\" data-id=\"67753e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6960a0a elementor-widget elementor-widget-text-editor\" data-id=\"6960a0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6>Contact Northern Compass today to discuss your customer service training goals!<br \/><br \/><\/h6><p><strong>North Compass<\/strong> offers customized solutions for all types of businesses. <br \/>Contact us now to learn about our custom-tailored courses.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-31e16a56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31e16a56\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29a2dee4\" data-id=\"29a2dee4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-732b2640 elementor-widget elementor-widget-image\" data-id=\"732b2640\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"670\" height=\"502\" src=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/bottom-compass.jpg\" class=\"attachment-medium_large size-medium_large wp-image-1347\" alt=\"\" srcset=\"https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/bottom-compass.jpg 670w, https:\/\/nccassociates.com\/wp-content\/uploads\/2021\/11\/bottom-compass-300x225.jpg 300w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7154e1ba\" data-id=\"7154e1ba\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46e0b069 elementor-widget elementor-widget-heading\" data-id=\"46e0b069\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can we help you?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71edc61b elementor-widget elementor-widget-heading\" data-id=\"71edc61b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"> Contact Us Today For A Free Initial Assessment Of Your Organization Or To Learn More About The Many Ways In Which We Can Help You Achieve Success.<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20d4ca6c elementor-align-right elementor-widget elementor-widget-global elementor-global-691 elementor-widget-button\" data-id=\"20d4ca6c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/nccassociates\/30min?back=1&#038;month=2021-11\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Schedule a free consultation<br>  Contact Us 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data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a9Northern Compass Consulting, LLC <br \/><a href=\"https:\/\/nccassociates.com\/privacy-policy\/\">Privacy Policy\u00a0<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home About Our Story Our Team Our Clients Government Certifications Diversity &#038; Inclusion Leadership Leadership Training Operational Assessment Conflict Management Conflict Resolution Corporate Coaching &#038; Mentoring Customer Service Training Corporate Retreats Team Building Contact Us X Customer Service Enhancement Training The most common miss-opportunity is creating the right first impression. 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